Refund and Returns Policy
At CityBD Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.
1. Return Eligibility
You may return an item if:
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It is the wrong item, damaged.
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The return must be made only when the delivery man is present.
2. Return Process
To initiate a return:
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Contact our customer support team at 01911197773.
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Your return amount will be deducted immediately upon receipt.
3. Refund Policy
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Once we receive and inspect the returned item, we will process your refund.
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No complaints will be accepted after the delivery man leaves.
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Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
We offer exchanges for defective or damaged items. Contact us within 2 days of receiving your order to request an exchange.
5. Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products.
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Clearance or sale items.
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Used or damaged items (unless received in that condition).
6. Contact Us
For any return or refund inquiries, reach out to us at:
CityBD Mart
Phone: 01911197773
Address: VIP Road, bagerhat Sadar.