At CityBDMart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy below.

1. Return Eligibility

You can request a return if:

  • The product is damaged, defective, or incorrect upon delivery.

  • You notify us within 3 days of receiving the product.

  • The product is unused, in its original packaging, and includes all tags, manuals, and accessories.

Non-returnable items include:

  • Personal care items (e.g. cosmetics, undergarments)

  • Perishable goods (e.g. food items)

  • Clearance or sale products (unless damaged)

  • Digital goods or subscriptions

2. Return Process

To initiate a return:

  1. Contact us via email, phone, or Facebook page with your order number and issue.

  2. Send photos/videos of the damaged or incorrect item.

  3. Our support team will verify and guide you through the return process.

  4. Return shipping must be done through our approved courier partner (we will provide instructions).

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds are made via bKash/Nagad/Bank transfer or original payment method.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

If you prefer an exchange (same item or a different product of equal value), let us know during your return request. Exchange depends on stock availability.

5. Order Cancellation

You may cancel your order before it is shipped. Once shipped, cancellation is not possible — you will have to request a return after delivery.